Privacy Policy
Privacy & Cookies Policy
Last updated: August 2025
We respect your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, store, and protect your data when you visit our website https://www.thelondonrecoveryclinic.co.uk/ or interact with us in other ways.
By using our website, you agree to the practices described in this policy.
1. Who We Are
Data Controller:
Name: Mr Nick Kypriotis
Phone: 07841 405 566
Email: info@thelondonrecoveryclinic.co.uk
We are responsible for determining the purposes and means of processing your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
2. Information We Collect
We may collect and process the following types of information:
a) Information you provide directly
Your name, email address, phone number, and any other details you provide when you complete a contact form, subscribe to our newsletter, or communicate with us.
Any personal information shared when booking an appointment or making an enquiry.
b) Information we collect automatically
When you visit our site, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on our site
Referring website
This helps us improve website performance and understand visitor behaviour.
c) Special category data
As a mental health clinic, any information you provide about your health or treatment preferences is considered sensitive under UK GDPR. We only collect this with your explicit consent and use it solely for the purpose of providing our services.
3. How We Use Your Information
We use your data to:
Respond to your enquiries or requests
Provide the services you’ve asked for
Send you information you have opted in to receive
Improve our website and services
Meet our legal or regulatory obligations
We will never sell your data, and we only share it with trusted third-party service providers when necessary for delivering our services (e.g., hosting providers, booking systems, email newsletter platforms), all of whom are bound by confidentiality and data protection agreements.
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
Consent: Where you have given us clear permission (e.g., to send you email updates).
Contract: Where processing is necessary to provide you with our services.
Legal obligation: Where processing is required by law.
Legitimate interests: Where processing is necessary for our operations and your rights do not override those interests.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. They help us:
Remember your preferences
Analyse how our website is used
Improve site functionality
We use:
Essential cookies – required for the site to function
Analytics cookies – e.g., Google Analytics 4 and StatCounter, to collect anonymous usage data
Preference cookies – to remember your settings
You can control cookies via your browser settings and opt out of non-essential cookies at any time.
Note: Some third-party links on our site may use their own cookies, which we do not control.
6. Storing and Protecting Your Data
All data is stored securely on UK or EEA-based servers (or in locations with adequate data protection safeguards).
Sensitive data (including health-related information) is encrypted in storage and during transmission.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where applicable)
Withdraw consent (where processing is based on consent)
Restrict or object to certain types of processing
Data portability
To exercise any of these rights, please contact us using the details above. We will respond within one month.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of these third-party websites.
10. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.
11. Contact Us
If you have questions about this policy or how we handle your data, please contact:
Data Controller: Mr Nick Kypriotis
Phone: 07841 405 566
Email: info@thelondonrecoveryclinic.co.uk
